Policies

Payment
Payments are made by secure online Bank of America merchant services or by Paypal. We accept MasterCard, Visa, American Express, or Discover card.

Shipping
Flat shipping is $10 for all orders within the United States. All packages are shipped via USPS, unless otherwise requested. Packages ship within 24-48 hours, and should be delivered within 5-7 business days.

Expedited Shipping (2-4 Days depending on distance item is shipping to from Charlotte) is $20 and must be placed by Thursday at 3pm to ensure it ships Friday. Any Friday expedited orders will not ship until Monday.

Any orders received on Saturday or Sunday will be processed the following Monday. We can provide tracking information upon request. 

* All items purchased during a flash sale may be subject to a longer processing time due to high volume. Please allow 3-5 days for processing for Flat Rate shipping during those times.)

Repairs

Twine & Twig products are all handcrafted. Due to the delicate nature of the materials used, please handle with care. For repair requests, please complete the form below and include it with the item(s) being repaired.  Please package the merchandise securely and ship via any traceable method of your choice to the address below:

Twine & Twig
Attn: Repairs
2108 South Boulevard Suite 101
Charlotte, NC 28203

 

All Repairs must be shipped with our Repairs Form filled out. Download this form below and print + package with your item(s). REPAIRS FORM

Returns

If you are not satisfied with your purchase, you may return your items within 14 days for an online store credit. We ask that the items be in original condition with tags attached; worn merchandise will not be accepted. 

Please allow 5 business days for your return to be processed once we have received it. Customers are responsible for any return shipping costs to the Studio.

All custom orders are final sale.

Ship Returns to:

Twine & Twig
Attn: Returns
2108 South Boulevard Suite 101
Charlotte, NC 28203

 

All Returns must be shipped with our Returns Form filled out. Download this form below and print + package with your item(s). RETURNS FORM