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RETURNS

All full priced items, including pieces purchased during limited promotions and one-of-a-kind items are available to return for STORE CREDIT OR EXCHANGE ONLY. All sample sale and heavily reduced items are final sale and are not eligible for return or exchange. Products must be in their original condition, unworn and unused, within 14 days of receipt. Returns meeting these conditions will be issued a store credit for the amount spent (excluding shipping costs).

Please allow 3 business days for your return to be processed once we have received it. Please note that the customer is responsible for all return shipping costs and we do not currently provide shipping labels for any returns. Please package the merchandise securely and ship with your original invoice or a note that has your name, email and order number via any traceable method of your choice to the address below:

Twine & Twig Attn: Returns 2108 Sotuh Blvd. Suite 101 Charlotte. NC 28203

REPAIRS

Twine & Twig products are all handcrafted. Due to the delicate nature of the materials used, please handle with care. For repair concerns, please email support@twineandtwigstyle.com or send directly to the address below with a note that has your name, number and return address. Customers are responsible for shipping items back to us. Please package the merchandise securely and ship via any traceable method of your choice to the address below:

Twine & Twig Attn: Repairs 2108 Sotuh Blvd. Suite 101 Charlotte. NC 28203

Still have questions on your return or repair?

Contact us

You can also try giving us a call at 704.910.1904 but email is the best way to get a quick response!