Shipping + Returns

Shipping-

Standard- We ship via USPS for a flat rate of $8. Orders over $175 ship for free. All regular orders are shipped using USPS, unless otherwise requested. Orders are processed within 1- 5 business days. Packages then take 2-7 business days to be delivered once shipped depending on your distance from our studio in Charlotte, NC.

* Processing + Delivery time may be longer during Sales + Holidays

Expedited- We ship expedited orders via FEDEX for a flat rate of $30 within the United States. All expedited orders are shipped via Fedex, unless otherwise requested. Orders are processed the same business day but any order placed after 2pm EST. is processed the next business day. Packages then take 1-5 days to be delivered once shipped depending on your distance from our studio in Charlotte, NC. 

* Processing + Delivery time may be longer during Sales + Holidays

Need it sooner or want more accurate timing? Email support@twineandtwigstyle.com for shipping assistance. 

International- We ship all International orders via USPS for a flat rate of $35 for any orders outside of the United States. All orders are shipped via USPS, unless otherwise requested. Orders are processed within 1-3 business days. Packages then take 5-10 business days to be delivered once shipped depending where you are located. 

* Processing + Delivery time may be longer during Sales + Holidays

Any orders placed on major US Holidays, Saturdays or Sundays will be processed on returning business days on a first come first serve basis unless expedited. 

Returns-

If you are not satisfied with your purchase, you may return your items within 14 days for an online store credit. We ask that the items be in original condition with tags attached; worn merchandise will not be accepted.

Please allow 5 business days for your return to be processed once we have received it. Customers are responsible for any return shipping costs to our Studio. Please package the merchandise securely and ship with your original invoice or a note that has your name, email and order number via any traceable method of your choice to the address below:

All custom orders + Sample Sale items are FINAL SALE.

Any Holiday orders placed from 11.16-12.24 have until Wednesday 1.17 to be returned for store credit.