Shipping + Returns
Shipping-
Standard Flat Rate Shipping is $5 for all orders within the United States under $150 (excluding clothes) All orders are shipped via USPS, unless otherwise requested. Orders are processed within 1-5 business days. Packages then take 3-7 business days to be delivered once shipped.
* Processing + Delivery time may be longer during Sales + Holidays
Expedited Shipping Rate is $25 for all orders within the United States. All orders are shipped via Fedex, unless otherwise requested. Orders are processed the same business day but any order placed after 3pm EST. is processed the next business day. Packages then take 2-4 days to be delivered once shipped.
* Processing + Delivery time may be longer during Sales + Holidays
International Shipping Rate is $30 for all orders outside of the United States. All orders are shipped via USPS, unless otherwise requested. Orders are processed within 1-3 business days. Packages then take 5-10 business days to be delivered once shipped.
* Processing + Delivery time may be longer during Sales
Any orders placed on major US Holidays, Saturdays or Sundays will be processed on returning business days.
Returns-
If you are not satisfied with your purchase, you may return your items within 14 days for an online store credit. We ask that the items be in original condition with tags attached; worn merchandise will not be accepted.
Please allow 5 business days for your return to be processed once we have received it. Customers are responsible for any return shipping costs to our Studio.
Return Address- Twine & Twig Attn: Returns 2108 South. Blvd. Suite 101. Charlotte, NC 28203
All custom orders + sample sale items are FINAL SALE.