Shipping + Returns

Shipping-

Standard Flat Rate Shipping is $5 for all orders within the United States under $150. All orders are shipped via USPS, unless otherwise requested. Orders are processed within 1-5 business days. Packages then take 3-7 business days to be delivered once shipped.

* Processing + Delivery time may be longer during Sales + Holidays

Expedited Shipping Rate is $25 for all orders within the United States. All orders are shipped via Fedex, unless otherwise requested. Orders are processed the same business day but any order placed after 3pm EST. is processed the next business day. Packages then take 2-4 days to be delivered once shipped. 

* Processing + Delivery time may be longer during Sales + Holidays

International Shipping Rate is $30 for all orders outside of the United States. All orders are shipped via USPS, unless otherwise requested. Orders are processed within 1-3 business days. Packages then take 5-10 business days to be delivered once shipped.

* Processing + Delivery time may be longer during Sales

Any orders placed on major US Holidays, Saturdays or Sundays will be processed on returning business days. 

Returns-

If you are not satisfied with your purchase, you may return your items within 14 days for an online store credit. We ask that the items be in original condition with tags attached; worn merchandise will not be accepted.

Please allow 5 business days for your return to be processed once we have received it. Customers are responsible for any return shipping costs to our Studio.

Return Address- 

Twine & Twig

Attn: Returns

2108 South. Blvd. Suite 101

Charlotte, NC 28203

All custom orders + sale items are FINAL SALE.

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